Alienware Peripherals Issues: Everything You Need To Know

Key Takeaways

If your Alienware mouse battery isn’t charging, try turning the charging cable upside down, disconnecting and reconnecting the mouse, or using an external USB charger.
Alienware mice may not be suitable for drag or butterfly clicking due to low CPS (clicks per second) rates.
If your keyboard isn’t showing in the Command Center, try reinstalling the drivers.
Alienware keyboards are not compatible with PS4. Consider using a verified keyboard for the platform.
If your headset isn’t charging, it may be due to a battery issue or a defect.
To fix a stuck mic on a headset, use pliers to pull it out.
An echo on an Alienware headset may be caused by the EQ settings in the Command Center.
If your headset keeps disconnecting, try plugging the USB Receiver directly into the motherboard, uninstalling and reinstalling the drivers, and removing the device from the Device Manager.

Table of Contents

Mice

Why is my Alienware mouse battery not charging?

Your mouse may not be charging for a variety of reasons like simply connecting the cable in the wrong way but also due to other errors we’ll explain below.

Here are different options you can try to figure out what your issue is caused by.

Fix 1#: Wrongfully Connected Charging Cable

Turning the charging cable upside down could be all that is required to solve this problem. Many users of the Alienware 610M Mouse have brought up this problem on a regular basis on Reddit.

It is evident that the cable won’t charge until it is properly inserted into the port since it seems to be fully plugged in but it actually isn’t.

Fix 2#: Powercycle Your Mouse

Disconnect the mouse from the USB cable and wait until the Command Center (CC) indicates that the battery is running low. After that, switch off the mouse and let it boot up.

Reconnect it after the Command Center has once more informed you that the battery is running low.

Fix 3#: External USB Charger

When you have your Alienware mouse plugged into an external USB charger (not plugged into the PC), the mouse still works on the PC but the software doesn’t detect the battery.

If you disconnect the charger, the software will immediately go from e.g: 5% to 16%. The external USB charger does charge your mouse so don’t be afraid if you can’t see the indication in the software.

It just prevents the software from updating the battery status until it’s only connected wirelessly or directly to PC.

If none of the above fixes solves your problem, it is very likely a hardware issue. If your warranty is still active, you should contact Alienware to send you a replacement.

Can an Alienware mouse drag-click?

Neither drag clicking nor butterfly clicking works well with Alienware mice. If you drag-click, the Alienware 610M can only get approximately 10 to 12 CPS. But butterfly clicking may reach a CPS of roughly 12 to 14.

However, keep in mind that both clicking techniques can destroy your mouse within a few months.

Keyboards

My Alienware keyboard is not showing in the command center.

Fixing this issue is quite simple. All you have to do is reinstall the drivers. To begin with, visit the Dell driver download page.

Find the Alienware Gaming Peripheral Driver by selecting Browse All Products > Electronics & Accessories > PC & Tablet Accessories > (Your Device Name) > Select This Product> Drivers & Downloads.

When you download this driver and restart Windows, your device should once more be visible.

My Alienware keyboard is not working on PS4. Is it compatible?

Unfortunately, no. Some keyboards work with the PlayStation 4, but it is necessary to switch the keyboard to BIOS mode which Alienware keyboards do not support.

We advise sticking with keyboards that have been verified to function with PS4 for this platform. The Logitech G613 Lightspeed Wireless Keyboard, the HyperX Alloy Origins Core Keyboard, and the Razer Turret are some excellent choices.

Headsets

Why is my Alienware headset not charging?

This is most likely a battery issue. If the headset was recently purchased, then the battery is defective and if you are still within the warranty period, you should get a replacement.

If you have had the headset for 4-5 years or more, the battery may be dying out. In that case, unless you don’t mind spending about $200 to get a new Alienware headset, if you have some tools, you can purchase a new battery and replace the old one.

However, unless you have some basic technical knowledge, we do not suggest that approach. Better safe than sorry.

My Alienware headset mic is stuck. What should I do?

If you accidentally pushed the retractable microphone inside the ear pad or just enough for it to get stuck in the middle, you can use some pliers instead to simply pull it out.

Some people suggested unsoldering the wires inside the ear pad and stuff, but do not do that as it’s an unnecessary risk that may end up destroying your Alienware headset completely.

My Alienware headset mic has an echo.

If you recently experimented with the Equalizer (EQ) in the Alienware Command Center (AWCC), this might be the cause of the echo effect.

You can get rid of the effect in AWCC by lowering the three middle sliders to -12 in the Fusion section of the Custom Equalizer.

If the issue persists and you are still within an active warranty, contact Alienware Tech Support and you can either get a replacement or a full refund.

My Alienware headset keeps disconnecting. Can it be fixed?

The constant connection and disconnection of your Alienware headset could be caused by corrupted drivers or external hub connections.

Here are some fixes to try out.

Fix 1#: Hub Connection

Make sure your headset’s USB Receiver is directly plugged into the motherboard before trying anything else. Never connect it to any kind of external hub, and note that when troubleshooting, USB ports on PC cases are considered as hubs as well.